Terms of Use

1. Who runs this website

This website is operated by Robs Fencing & Decking Services, a trading name ofRob Nekola-Steer, a sole trader registered in England.

• Address for service: 85 Barton Dr, Newton Abbot, TQ12 1YU
• Email: [email protected]
• Telephone: 01626 200987

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. What this website is for

This site describes the fencing and decking services we offer around Newton Abbot, Teignmouth, Dawlish, Ashburton, Buckfastleigh and Totnes, and lets you get in touch. It is provided for general information only. Nothing on it is professional advice, and nothing on it is a binding offer to carry out work at a stated price.

We try to keep the site accurate and up to date, but we do not guarantee that it is free of errors or that it will always be available. We may change or withdraw any part of it without notice.

3. Photographs and examples of our work

The photographs on this site show real jobs we have completed. They are examples of the kind of work we do, not a promise that your garden will look the same. Materials, ground conditions, access, levels and the size of the plot all affect the result, which is why we visit and measure before quoting.

4. Quotes and prices

• Quotes are free and there is no obligation to go ahead.
• Any figure given over the phone or by message before a site visit is an estimate only.
• A written quote following a site visit is valid for 30 days unless it says otherwise, and is based on the ground conditions and access visible at the time.
• A contract is formed only when you accept a written quote and we confirm we are taking the job.
• If something is genuinely not visible at the time of quoting — buried concrete, services in the ground, unstable subsoil — we will stop, tell you what we have found and agree any change in writing before carrying on. We will not add charges you have not agreed.
• Payment is by bank transfer.

5. Your cancellation rights

Where you are a consumer and we agree a job at your home, or entirely at a distance by phone, email or message, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of entering into the contract, without giving a reason.

You can cancel by telling us in writing — an email to[email protected] is enough. We will refund any deposit within 14 days of being told.

If you ask us in writing to start work inside that 14-day period and we do, you can still cancel, but you must pay for the work already done and the materials already cut or fitted for your job. Once the work is finished at your request within the 14 days, the right to cancel no longer applies.

6. Our work and your statutory rights

Under the Consumer Rights Act 2015 our work must be carried out with reasonable care and skill, within a reasonable time, and any materials we supply must be of satisfactory quality, fit for purpose and as described. Nothing in these terms or in any quote reduces those rights.

Timber is a natural material and will move, weather and change colour. That is normal and is not a defect. On top of those rights, we guarantee our workmanship for12 months after the work is finished; the details are set out on your quote.

7. Complaints

If something is not right, tell us and we will come and look at it. Contact us by phone or email using the details in section 1. We aim to acknowledge a complaint within 5 working days and to agree how to put it right with you. If we cannot resolve it between us, you may be able to use an alternative dispute resolution scheme, or take the matter to court.

8. Intellectual property

The text, photographs, logo and design of this website belong to us and are protected by copyright. You may view, download and print pages for your own use in considering our services. You may not republish, sell or use our photographs or copy on another website or in marketing without our written permission.

9. Links to other websites

Where we link to another website, such as WhatsApp or Google Maps, we do so for convenience. We do not control those sites and are not responsible for their content or their handling of your information.

10. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including our obligations under the Consumer Rights Act 2015.

Subject to that, we are not liable for any loss arising from your use of this website, or from reliance on information on it, where that loss was not reasonably foreseeable to both of us when you started using the site.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.

12. Changes to these terms

We may update these terms from time to time. The version published here at the time you use the site is the one that applies, and the date it was last changed is shown at the top of the page.